Responsible Gambling Policy

Pandido is committed to safer gambling. We believe play should be controlled, informed, and enjoyable, so we provide clear guidance and practical controls to help you manage your activity. If you ever feel your play is getting out of hand, we encourage you to use our tools or contact our support team for help.

Player protection principles

We put player safety first by promoting responsible play and by offering options that help you control time and spending. We respect privacy and will handle any requests for limits or self-exclusion discreetly and promptly. Our goal is to make it straightforward for you to set boundaries that match your needs.

Activity-control tools

We offer a range of tools designed to help you stay in control. These include setting deposit limits, arranging temporary account breaks, and placing self-exclusions. The exact tools available to your account may vary by jurisdiction and verification level. To set or change any control, please contact support.

Deposit limits

You can limit how much you deposit over a chosen period. Common options include daily, weekly, and monthly limits. Deposit limits are a simple way to prevent spending more than you intend and can be adjusted by contacting our support team.

Loss limits

Loss limits help cap how much you can lose over a selected timeframe. If you find losses are impacting you, ask support about placing or lowering a loss limit on your account.

Time limits and session controls

We encourage sensible play schedules. Options can include session time limits, reality checks, and account breaks. These controls are intended to help you take regular pauses and keep gaming within personal boundaries.

Self-exclusion and account breaks

If you need a break, you can request a temporary or longer-term self-exclusion. Self-exclusion blocks access to your account and can be arranged through our support team. Specific lengths and reactivation procedures may vary, so contact support for details and next steps.

Recognizing signs of problem gambling

Look out for common warning signs, such as spending more than planned, chasing losses, neglecting responsibilities, trouble stopping, or borrowing money to play. If you notice these patterns in yourself or someone you know, take action promptly.

Practical tips for staying in control

Set clear deposit and time limits, play with money you can afford to lose, take regular breaks, avoid using credit to gamble, and keep a record of your play. Talk with someone you trust if gambling starts to cause stress or financial strain.

Professional help and support organisations

If you need external support, consider contacting recognized resources such as Gamblers Anonymous, Gambling Therapy, ConnexOntario, or the Centre for Addiction and Mental Health (CAMH). For immediate help arranging account limits or self-exclusion, contact our support team at [email protected]. If you are in immediate danger, contact local emergency services.