Data Privacy Policy
Welcome to Pandido’s Privacy Policy. This page explains how we collect, use, and protect the personal information you provide when you create an account, place bets, or use our site and services. We take your privacy seriously and describe below the types of information we handle, how it is used, and the choices available to you.
Types of data we collect
We collect several categories of data to operate your account and deliver our services safely and legally. Collection may occur when you register, verify your identity, make payments, play games, or use our site.
Personal data
Personal data includes your name, date of birth, email address, phone number, postal address, and identity documents when required for verification. We may also collect payment details necessary to process deposits and withdrawals. We only request the information needed to open and maintain your account and to meet regulatory requirements.
Technical data
Technical data covers device information, IP address, browser type, operating system, and log data. We use this information to secure accounts, troubleshoot issues, and enforce geolocation and access controls.
Transactional data
Transactional data includes your deposit and withdrawal history, wagers, game activity, bet history, bonuses claimed, and loyalty activity. This data helps us manage your account, process payments, detect fraud, and provide customer support.
How we use your information
We use your information to register and verify your account, process transactions, provide customer support, prevent fraud, comply with legal obligations, and improve our services. Where allowed, we may use aggregated or anonymized data for analytics and service improvement.
Data protection practices
We use reasonable technical and organizational measures to protect personal information from unauthorized access, alteration, or disclosure. Access to personal data is limited to employees and third-party providers who need it to perform their duties. While we take steps to safeguard data, no transmission or storage system is completely secure.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support login and security, analyse site usage, and deliver relevant content. You can manage cookie settings through your browser, but disabling certain cookies may affect site functionality.
User rights
You have rights regarding your personal information, including the right to access the data we hold, request correction of inaccurate information, and object to certain processing activities. You may also request restrictions on processing in some circumstances. To exercise these rights, contact us using the details below.
Access, correction and deletion of data
If you wish to access, correct, or delete your personal information, submit a request and we will respond in line with applicable legal requirements. We may need to retain certain information for record-keeping, fraud prevention, or compliance reasons even after an account is closed.
Information sharing and third parties
We may share personal data with payment processors, identity-verification providers, fraud-prevention services, and other trusted partners to operate your account and comply with legal obligations. We require third parties to protect your information and limit use to the purposes we specify.
Privacy policy updates
We may update this Privacy Policy to reflect operational changes or legal requirements. Material changes will be posted on this page and, where appropriate, notified through your account. For questions or to make a privacy request, contact us at [email protected].