Contact our team
Pandido support is here to help with questions, account-related issues, technical concerns, or general feedback. Our team can guide you through registration, deposits, withdrawals, verification, and site features. Reach out any time through live chat, email, or phone for fast, practical help. We aim to resolve account issues quickly and provide clear guidance on technical or payment matters via our convenient communication channels. You can also upload verification documents in your account for faster processing by our payments team.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +1 416 582 3491 |
| Working hours | 24/7 chat and email; phone Mon-Fri, 09:00-18:00 ET |
| Languages | English, French, German |
| KYC uploads | Use secure upload in your account for verification and payment confirmation |
Email Support
Email is the preferred way to handle detailed requests, account issues, or any situation that needs explanations or documents. Please contact [email protected] with a clear subject line, a short description of the issue, and your current contact details to avoid delays. Attach any relevant files to help us verify and resolve your request more quickly.
Send us a message
Name Email Message Send messageResponse Time
Support response times vary by request. Most inquiries are answered within one business day, and live chat usually responds faster. Complex cases that require document checks or security reviews can take several business days to resolve, depending on the issue. We’ll keep you updated on progress and advise if additional information or verification is needed.
Feedback
We want to hear from you. Share feedback, suggestions or ideas to help improve the site. Your comments are reviewed carefully by our team and used to refine features, promotions and the overall user experience. Tell us what’s working, what isn’t, or what you’d like to see next, and we’ll consider it when planning updates.