Terms of Use

These Terms and Conditions describe the rules that govern your use of Pandido’s online casino and sportsbook services in Canada. They explain our relationship with you as account holder, the main responsibilities on both sides, and the operational rules that apply to accounts, payments, promotions, and disputes. By registering or using our services you confirm that you have read, understood, and accepted these terms.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Use a unique password, do not share your login, and notify [email protected] immediately if you suspect unauthorised access. You must provide true personal information during registration and update it if it changes. We may suspend or close accounts where we detect fraud, multiple accounts, bonus abuse, or a breach of these terms.

Eligibility requirements

To open an account you must meet legal age and local eligibility rules. For Canadian residents the minimum age for real-money play is 19 years unless local law states otherwise. Availability of services and specific promotions may vary by province and are subject to geolocation and verification checks. We reserve the right to refuse service where local law or internal policy requires.

Acceptable platform use

Use Pandido for lawful, personal gambling activity only. Prohibited behaviour includes collusion, automated software or bots, bonus or payment manipulation, and attempts to circumvent geolocation or account controls. Any form of abusive communication with staff or other users is not permitted. Violations may result in warnings, bet voiding, withholding of funds, or account closure.

General bonus and promotion rules

Promotions and welcome offers are subject to separate promotional terms which form part of these Terms and Conditions. All bonuses may include wagering requirements, game restrictions, maximum bet limits, expiry periods, and excluded payment methods. Check the specific promotion page and your account Promotions area for current details. We may suspend, modify, or withdraw promotions at our discretion where abuse or technical error is suspected.

Deposits and withdrawals

Deposit and withdrawal options depend on your country and account verification level. We require identity and proof-of-address documents to process withdrawals and to comply with our verification procedures. Pending times, limits, and fees may apply and are stated in your account payment section. We return funds to the original payment method wherever possible and may apply holds while checks are completed.

Dispute resolution

If you have a concern about your account or a transaction, contact [email protected] so we can investigate. We will attempt to resolve disputes promptly. If we cannot reach agreement, you may escalate the matter to the appropriate independent body in your jurisdiction where applicable. Using our services does not remove your statutory rights.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be posted on the site and, where appropriate, notified through your account. Continued use of Pandido following publication of changes constitutes acceptance of the revised terms. If you do not accept an update, you should stop using the service and close your account.